Returns and Refunds

At Zoomy Pets, we want you to shop with confidence. If there’s an issue with your order, we’re here to help.

1. Eligible Cases

We may offer a refund, replacement, or store credit for:

• Damaged item upon arrival

• Wrong item received

• Missing item

• Defective product

• Other valid concerns subject to review

2. Important Restrictions

• Consumables: Because many of our products are consumable pet items, we generally cannot accept returns for opened, used, consumed, or change-of-mind purchases.

• Arrival Damage: If your parcel arrives damaged, please take photos before opening.

3. How to Request Help

Email us at info@cedatreebrands.com within 48 hours of delivery with:

• Order number

• Issue encountered

• Photos or videos if applicable

Review Timeline: We aim to review requests within 1 to 3 business days.

4. Order Cancellations

Orders may be cancelled before dispatch only.

5. Need Help?

We’ll always do our best to find a fair solution.

Email: info@cedatreebrands.com